The University of Oulu is committed to reaching for high quality in all its activities. The university’s quality system ensures effectiveness, efficiency and fluency in education, research and interaction with society according to the strategy of the university. Quality system supports the management of the university’s basic tasks, and it takes into consideration the needs of an individual, society and environment.
Operation and principles of the quality system
Quality management is an integral part of the operation culture of the university. The improvement of the activities is based on analysed feedback, evaluations and indicator information. The quality system produces reliable information about the effectiveness, profitability and fluency of the activities.
Quality management encompasses all the activities and the members of the university community. The quality system offers tools for the improvement of education, research and other activities, and supports the spreading of good practices. The procedures, service processes and IT-systems of service and administration are shared and jointly agreed on.
The quality assurance system consists of the following procedures that the university uses to maintain and develop the quality of its activities and operations:
- what activities are carried out (e.g. process descriptions)
- information about what is pursued (e.g. the targets agreed in the target and performance negotiations)
- knowledge of how things should be done (e.g. up-to-date guides)
- knowledge about the roles and responsibilities of university’s actors (e.g. University regulations, Competence in contracts resolution)
- relevant information about the operations and activities is available (e.g. feedback systems, Sisu statistics)
- methods and policies to step in when deviations are perceived
- a culture and modus operandi of continuous improvement.
Responsibilities of the quality system
Fundamentally, the quality management is management of the organisation. The Rector is responsible for the quality management of the university. The Dean is responsible for the quality management of the faculty. The Directors are responsible for the quality management of their respective units. The university’s interest groups are heard in the quality work.
Each student, employee and supervisor are involved in improving the university’s activities through their respective actions.
More information about the quality system: Aija Ryyppö, The Unit for Strategy and Science Policy