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22.6.2020 11:33

Summer opening hours for services

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Personnel
IT
Campuses
Finances
Research support
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Opening hours of different services has been collected to this news. If you want to make changes to information, send request to viestinta@oulu.fi.

Academic Affairs services 

Academic Affairs Service Teams serve for the present online (email) and via phone. Phone service of the study affairs at the Linnanmaa campus is closed July 20–24. Please notice that due to summer break there will be delays in answering the messages. In addition to this, there are restrictions in the accessibility of the service team especially in July. 


Shared Service Teams: 

  • Admissions Services is open normally during summer 
  • Open University support (avoin.yliopisto@oulu.fi) is closed 1.7.-2.8.2020. 
  • International Mobility Services (international.office@oulu.fi) are closed 1.-31.7.2020 
  • Oodi support (oodituki@oulu.fi) is closed 30.6.-30.7 
  • OSAT system support is closed 1.-31.7.2020 except technical issues with login problems. Support for these issues is provided via Academic Affairs Service Teams.  
  • Peppi system support is closed 1.-31.7.2020. 
  • E-exam support (e-exam@oulu.fi) is closed 29.6.-21.7. 2020. NB: e-exam room are closed 1.-31.7. 
  • Teaching Support Services (opetuksenpalvelut@oulu.fi) are closed 20.-31.7.2020 
  • Moodle support (moodle@oulu.fi) is closed 20.-26.7.2020 
  • Palaute/Feedback system support (palaute@oulu.fi) is closed 20.-31.7.2020 
  • Counselling Services for Students (study psychologists, and study and career counselling) are closed 1.6.-2.8.2020

Campus Services

Closed 20.7.-24.7. 


Limited services between 29.6.-14.8. including following services:

  • Renting service of facilities 29.6.-31.7.
  • User services 29.6.-14.8. (normal services by the providers, e.g. cleaning) 
  • Construction and renovation 6.7.-31.7.
  • Environmental services 13.7.-29.7.
  • Security services 6.7.-29.7.
  • Financial services 29.6.-31.7.
  • Reception services 4.7.-5.8.


Contact during the summer:

  • Campus services tilat@oulu.fi
  • Reception services during the summer: aulapalvelut@oulu.fi
  • Service requests related to property maintenance, upkeep and repair on Patio.


In urgent, small matters, turn to facility mainance service: 

  • Linnanmaa & Kontinkangas 0200 155 00
  • Oulanka 050 570 8740


Reception services in Linnanmaa

  • Main building Mon-Fri at 8-15:45
  • Central lobby Mon-Fri at 8-15:45


Reception services in Kontinkangas

  • Mon-Fri at 8-15:45

Communication services

Closed 6.–24.7. At another times, contact viestinta@oulu.fi.

Extension School

We have exceptions during the summer in our operations. Please use the service desk -addresses below if you have inquiries. 

  • Languages and communication team is on vacation 29.6.– 3.8. Service desk: study.languages@oulu.fi
  • If you have questions about the summer courses in the Summer university, please contact:  kesayo@pohjois-pohjanmaa.fi
  • Global education team is on vacation 29.6.–3.8. Service desk: global.education@oulu.fi
  • Continuing Education team is on vacation 29.6.–3.8. Service desk: continuing.education@oulu.fi

Financial services

  • Controllers: controllerit@oulu.fi (closed 20.–26.7.)
  • Project financial services: projektit@oulu.fi 
  • Travelling: matkat@oulu.fi (closed 20.7.–2.8.)
  • Purchase invoices: ostolaskut@oulu.fi (closed 27.7.–2.8.)
  • The University Cashier Service is closed until further notice.

HR Services

All the service requests between 29.6.–31.7. should be addressed to HR@oulu.fi. Between 6.–19.7. HR Services is primarily available in urgent matters. 

ICT Services 

IT Helpdesk: servicedesk@oulu.fi, tel. 48 3124

  • In July Mon–Fri at 8 – 15
  • Other times 8 – 15:45


ICT Service Desk: neuvonta@oulu.fi

  • Request will be followed. Delays may occur. 
  • Phone service (Mon-Fri at 9 – 15) until 10.7., 20. – 24.7. and from 3.8. 
  • 13.–19.7. ja 27.–31.7.  in urgent matters, contact to helpdesk by phone, tel. 48 3124


Mobile services: mobiilituki@oulu.fi

  • Request will be followed. Delays may occur. 
  • Phone service (Mon-Fri at 9 – 15) until 10.7., 20. – 24.7. and from 3.8. 
  • 13.–19.7. ja 27.–31.7.  in urgent matters, contact to helpdesk by phone, tel. 48 3124


Printing services: canon@oulu.fi

  • Open until 3.7. 
  • From the beginning of 6.7. service requests are followed two times per week 


IT support for research: servicedesk@oulu.fi

  • Some delays may occur. 


IT support for education: digipeda@oulu.fi

  • Optima support available until 31.7. 
  • Moodle support closed 20. – 26.7.


Vimma video communication services: vimma@oulu.fi

  • Closed in July 


Computing software guidance: servicedesk@oulu.fi

  • Some delays may occur.


Statistical services: tilastotuki@oulu.fi

  • Some delays may occur.


AV support: av-tuki@oulu.fi

  • Some delays may occur

Innovation Centre (IPR issues)

Closed 6.7.–2.8.

Legal services (contracts)

Closed 29.6.-21.7.2020

Library

Libraries and the outside return boxes are closed 27 June – 2 August. However, some of the library's services will be available remotely also in July.

  • Library chat is available until 10 July Mon–Fri from 10am to 13pm (chat is closed 11 July – 2 August).
  • Information service is available via e-mail (informationservice@oulu.fi) until 10 July (no service 11 July – 2 August).
  • The Acta Universitatis Ouluensis editorial office can be reached by e-mail throughout the summer.
  • Support for the publishing of master's theses, diploma theses and bachelor's theses is available throughout the summer.
  • Support for open publishing is available until 17 July (no service 18 July – 5 August).
  • Support for Oulun yliopisto tutkii research information system is available until 10 July  (no service 11 July – 2 August).
  • Library's bibliometric services are available until 5 July (no service 6 – 28 July).

 

Opening hours from 3.8.2020:

  • Pegasus library open 3.–31.8.Mon-Fri at 8–17 (self service between 8-9)
  • Medical library open 3.–31.8.  Mon-Fri at 8–17 (staff available at 9–11 and 12–15)
  • Health and Social Care Library open 3.–23.8. Mon–Fri at 8–15. From 24.8. normal opening hours 


Research support and project services 

Closed 29.6.-21.7.2020


Tellus

Self service 27.6.–10.8. During this time Service Point will be closed but Tellus is still available for visitors with staff card or 24/7 campus access. Room reservations made via email will be answered again on the 10 August when Service Point returns from summer holiday.


 

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